VA Friend or Adversary?

Does the VA suffer from Bi-Polar Disorder or what?
Trying to get into the system, or anything from them is like dealing with a hostile bent on destroying you if you get any closer. If you get an appointment, however, the people you deal with are often the most professional and caring individuals on the face of the earth. At least the ones in our local VA. How about anybody else? What are your experiences?

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